Branch Manager
Company: The Hertz Corporation
Location: Los Angeles
Posted on: May 4, 2024
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Job Description:
Salary: $68,000
The Branch Manager I represent all Hertz Global brands to our
customers, community leaders, business partners, vendors and
government entities. This position is primarily responsible for the
successful delivery and oversight of the Hertz product to internal
and external customers. This position provides overall leadership
to all employees with responsibility for overall operating
performance, customer satisfaction, positive employee culture,
safety, service, budgets, and vendor relations. The Branch Manager
I is responsible to have in-depth knowledge of operations,
management, logistics, technology and financial disciplines. The
leader must have a proven track record for decisive actions backed
by analytical thinking, goal-directed leadership and
service-oriented performance. This leader will deliver results
through leadership, direction, alignment and motivation.
Develop, monitor, modify and assure compliance with the annual
business plan to ensure the profitability of the business unit
Direct and organize all reservations and pick-ups, develop
relationships with existing vendors such as Lyft, Uber and
Pep-boys
Develop and implement location strategies to maximize profitability
and revenue management opportunities including revenue per unit,
etc.
Handle or assist in the resolution of customer service issues
Ensure a high level of customer service is maintained at or above
the area goals
Coach all staff and empower staff to engage in problem resolution
and customer relations
Be active in attending/hosting outside sales meetings or events to
promote the company and branch location
Continue to increase the market penetration of the branch and
increase revenue
Develop, communicate, and monitor location and individual
objectives and consumer knowledge of brands and services, ensuring
that they are in line with overall corporate objectives
Actively participate in the training, coaching, and mentoring of
all Branch staff
Complete performance reviews with all Branch staff discuss
strengths and development opportunities
Hold weekly staff meetings to keep employees motivated and informed
of business operations
Conduct Monthly Business Reviews with Branch staff to ensure KPI
knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered
and followed appropriately by all personnel.
Shift hours may vary depending upon business need.
Educational Background:
High school diploma or general equivalency diploma required.
Associates Degree preferred.
Professional Experience:
Previous management experience in a fast-paced environment
Experience in car rental, hospitality, or tourism a plus
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology
Knowledge:
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Labor & Employment laws
Operations Management
Project Management
Analysis and report modeling understanding
Skills:
Highly organized.
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite. Ability to handle
complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer
service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills
The Hertz Corporation operates the Hertz, Dollar Car Rental,
Thrifty Car Rental brands in approximately 9,700 corporate and
franchisee locations throughout North America, Europe, The
Caribbean, Latin America, Africa, the Middle East, Asia, Australia
and New Zealand. The Hertz Corporation is one of the largest
worldwide airport general use vehicle rental companies, and the
Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and
inclusion. We take affirmative steps to promote employment and
advancement opportunities. The endless variety of perspectives,
experiences, skills and talents that our employees invest in their
work every day represent a significant part of our culture - and
our success and reputation as a company.
Individuals are encouraged to apply for positions because of the
characteristics that make them unique.
EOE, including disability/veteran
Keywords: The Hertz Corporation, Hawthorne , Branch Manager, Executive , Los Angeles, California
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