Director of Patient Services

Company: Livingston Memorial Visiting Nurse Association &am
Location: Ventura
Posted on: January 30, 2026

Job Description:

Job Description Livingston Memorial is looking for a Full Time, 40 hours a week, Director of Patient Care Services to support our Hospice Team! We are proud to announce that Livingston Memorial’s Hospice Program has earned a 5-STAR RATING from Medicare — the highest possible score — making us the ONLY 5-star nonprofit hospice agency in Ventura County, and one of only 11- five-star hospices in all of California! Come be a part of a company whose mission for the last 78 years is to deliver the highest quality, compassionate in-home healthcare and support services to Ventura County residents! Summary This position directs all aspects of LMVNA’s Hospice patient care services, which includes but is not limited to nursing, social work, home health aide, and specialty nursing. This position interacts with all Livingston departments, external community entities, and regulatory agencies to ensure compliance with licensing accreditation requirements, Title 22, Medicare Conditions of Participation, professional licensing and certification standards of care, and maintains LMVNA’s policies and procedures in accordance with regulations and quality standards of patient care and support processes. This position assures that all hospice care for patients reimbursed by Medicare, Medi-Cal, and private insurance sources is provided in accordance with all compliance and regulatory requirements. Hospice implements and manages the Hospice benefit and acts as payor of services as appropriate. What You'll Do: Interprets LMVNA’s policies and programs to clinical services personnel, members of the community, and fiscal intermediaries. Provides direction and management within the department and delegates authority as appropriate. Works with QI Department on the development and implementation of standards and quality improvement mechanisms that assure safe and quality service to patients and their families. Participates in studies, analyses, and research projects relating to LMVNA’s services as applicable. Conducts appropriate evaluations of Hospice staff per policies. Participates in the process to achieve and maintain internal and external customer satisfaction. Uses data and statistics to analyze effectiveness of Hospice programs and services. Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses. Demonstrates sound, effective judgement problem solving issues and ownership for their resolution. Completes field evaluations for other nursing directors. Maintains knowledge of Federal and State regulatory changes related to Hospice and Palliative services and implements necessary changes in policies and/or processes to maintain compliance. Assists in the development of departmental and organizational goals. Works closely with Director of Care Transitions to manage and promote hospice with the community to further LMVNA goals. Ensures adequate qualified staff to meet patient care needs and actively collaborates with Human Resources in planning, recruiting, and hiring efforts. Ensures that customer needs are identified and met productively and positively. Manages departmental operations within budgetary constraints. Effectively uses interpersonal skills for building and developing positive relationships. Participates in the planning of the annual budget process and development of the Strategic Plan for patient care service departments. Able to express ideas well in oral as well as written communication. Maintains a positive, professional, and respectful attitude. Performs other related duties as assigned. Principal Accountabilities : Ensures compliance with state, federal, and accreditation regulations regarding hospice care. Assumes responsibility for the direction and accountability of all aspects of patient care services within the following programs: clinical professional and paraprofessional nursing services, social work services, and specialty professional nursing services. Assists the President/CEO, COO, and the Compliance Department with meetings and developing the agenda and necessary documentation. Collaborates with Compliance/Quality Improvement Department to obtain quality based outcomes in all areas of clinical performance. What We're Looking For Valid California Registered Nurse license. Bachelors of Science in Nursing or other related health field Minimum three (3) years current experience in a home health/hospice agency, primary care clinic, or health facility such as a hospital Minimum one (1) year of which was in a supervisory or administrative capacity. Valid Basic Life Support certification. Certified Hospice and Palliative Nurse (CPHN)preferred Current and demonstrated knowledge of Medicare, accreditation, and Title 22 regulations, and available standards of practice Good verbal and written communication skills. Valid Driver License and auto insurance High level of attention to details. Able to work independently, take ownership and responsibility of tasks. Strong professional ethics, discretion, and judgment. Good organizational skills. What We Offer Competitive hourly pay Mileage reimbursement Paid training and ongoing education Supportive team environment Bilingual Stipend A chance to truly make a difference in the lives of patients and families Benefits: Medical, Dental & Vision Insurance 403(b) Retirement plan Company Paid Life & Disability Insurance Flexible Spending Accounts Ancillary Insurance (Critical Illness, Accident, Life, Hospital) Paid Time Off (PTO) Floating Holiday Holiday Pay Employee Discounts Tuition Reimbursement Continuing Education opportunities Employee Recognition Program Join a company that is a cornerstone in the community and a leader in healthcare! Pay: $125,000.00 - $135,000.00 per year

Keywords: Livingston Memorial Visiting Nurse Association &am, Hawthorne , Director of Patient Services, Healthcare , Ventura, California