Host-El Torito
Company: El Torito
Location: Hawthorne
Posted on: May 3, 2021
Job Description:
PURPOSE
The host/ess is responsible for delivering a friendly greeting upon
guests arrival, promptly seating the guests, and bidding them
farewell and inviting them back upon their departure.
DUTIES & RESPONSIBILITIES
- Greet guests immediately upon arrival
- Inform the guests that their table is ready and invite them to
the table
- Carry guests' drinks to their seats/tables from the bar area
and transfer their tab to the table if needed
- Pull out their chairs and tables to make it easier for the
guests to sit down
- Answer calls promptly and politely
- Utilize all tables on a rotation to achieve highest turnaround
of guests and maintain smooth flow of the restaurant
- Keep host stand well organized and stocked
- Move furniture as directed by management, including but not
limited to tables, chairs, bar stools, banquettes, bar tables,
boxes, equipment, etc.
- Tour the restaurant in intervals to identify any empty
tables
- Respond to guest concerns/complaints and correct errors or
resolve complaints while maintaining a positive attitude escalating
to management when necessary
- Complete opening/running/closing side work duties as
assigned
- Assist teammates with opening/running/closing side work duties
upon request
- Assists and/ or completes additional tasks as assigned
QUALIFICATIONS & SKILLS
- High School Diploma preferred
- Proof of eligibility to work in the United States
- Valid Driver's License
- 18+ years of age
- Possession of or the ability to possess all state required work
cards
- Minimum of one (1) years related experience
- Familiarity with Opentable
- Proper lifting techniques
- Guest relations
- Sanitation and safety
- Safe alcohol service
- Full-service restaurant operations
- Ability to communicate effectively and assertively in the
English language, both verbally and in writing with staff, clients,
and the public
WORKING CONDITIONS
The working conditions described below are representative of
those a team member encounters while performing the essential
duties and responsibilities of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential duties and responsibilities of this job.
- Work indoors and/or outdoors, exposed to hot and/or cold
surfaces, steam, and wet floors
- Work in an environment that is subject to varying levels of
noise, crowds, and smoke, the severity of which depends upon guest
volume
- Fast paced, high volume, full-service restaurant
- Work varied shifts to include days, nights, weekends and
holidays
PHYSICAL REQUIREMENTS
The physical demands described below are representative of
those that must be met by a team member to successfully perform the
essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential job functions.
- Ability to walk long periods of time
- Ability to stand for long periods of time
- Ability to use hands to handle, control, or feel objects,
tools, or controls.
- Ability to repeat the same movements for long periods of
time
- Ability to understand the speech of another person
- Ability to speak clearly so listeners can understand
- Ability to push and lift up to 50 lbs
- Ability to reach with hands and arms; climb stairs; balance;
stoop, kneel, crouch or crawl
DISCLAIMER
This job description is a summary of duties, which you as a
Host/ess are expected to perform in your normal course of work. It
is by no means an all-inclusive list but is merely a broad guide of
expected duties. You should understand that a job description is
neither complete nor permanent; it can be modified at any time with
or without notice.
Keywords: El Torito, Hawthorne , Host-El Torito, Other , Hawthorne, California
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