Responsible for supporting all aspects of the operation
including guest and employee satisfaction, human resources,
financial performance, sales and revenue generation and delivering
a return on investment. Assists the General Manager in leading the
team in the development and implementation of property-wide
strategies. Verifies the implementation of the brand service
strategy and brand initiatives with the objective of meeting or
exceeding guest expectations. Builds relationships with key
customers and is involved in the sales process.
Education and Experience
High school diploma or GED; 4 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the guest services, front
desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of
Verifies that all brand standards are being maintained in each
area of the property.
Verifies that all team members meet or exceed all brand
Manages the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door
Verifies that a viable key control program is in place.
Maintains current licenses and permits as prescribed by local,
state and federal agencies.
Provides a safe working environment in compliance with
Manages all finance and accounting functions, including, but not
limited to, accounts payable, accounts receivable, petty cash,
payroll and ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and
other performance data to measure productivity and goal achievement
and to determine areas needing cost reduction and program
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all
Leads by example demonstrating self-confidence, energy and
Assists/teaches team managers scheduling (using Scheduling Tool)
against guest and hours/occupied room goals. Makes sure that
staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General
Assists team supervisors with constructive coaching and
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee
Provides excellent customer service by being readily
available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs
and expectations, and how to exceed them.
Conducting Human Resource Activities
Verifies that orientations for new team members are thorough and
completed in a timely fashion.
Takes proactive approaches when dealing with employee
Verifies that property hiring practices comply with I-9, and EEO
requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.