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Senior UX Program Manager, Product Experience

Company: Amazon.com, Inc.
Location: Hawthorne
Posted on: June 12, 2021

Job Description:

Ring is seeking a Senior UX Program Manager (UXPM) to join our growing Product Experience (PX) team to build user-centric, strategic mechanisms and processes for complex global device packaging and sustainability programs, technical and brand publications, and user education at scale.

The UXPM manages top-to-bottom PX operations and enjoys solving problems at scale. They bring an "anything is possible" mindset, and passion for empowering people by clarifying constraints and providing just the right amount of process-making appropriate trade-offs to decrease time-to-market, and effectively gain alignment on goals, roles, and responsibilities.

The right candidate will have a desire to work in a fast-paced, ambiguous environment, championing efficient systems across various functions and geographies with ease. By partnering with the PX team and key stakeholders - including Product Marketing, Product Management, Insights & Research, Finance, Channel Marketing, Sales, PR, and Legal - you'll gain consensus with persuasive communication to deliver highly cross-functional, global programs. Above all, you are passionate about solving real problems for real people to raise the bar for our customers.

Responsibilities

  • Design, develop and drive the day-to-day management of operational excellence. This includes process (creation, improvement, publication), managing program governance plans, team goals, defining success criteria, operation efficiencies, headcount (resource management), and budgets
  • Own and operate project intake, discovery, and scoping to set expectations for each program's goals, strategy, and process to drive positive outcomes, inclusive for all packaging disciplines (engineering, design, content, program management)
  • Manage product release plan and roadmap by working with internal stakeholders to lead teams around a common vision to execute, manage, and achieve success
  • Define and guide decisions on the Variable Engagement Module (VEM) appropriate for the specific product, customer need, and launch schedule
  • Identify gaps and process improvements, analyze key business performance metrics, create plans to mitigate and drive to closure in collaboration with the larger PX org and cross-functional teams
  • Lead the development and implementation of enterprise-wide communication mechanisms, tools, and standards to support program management core competencies with internal and external stakeholders
  • Manage relationships, deliverables, and negotiation of vendor agreements, authoring statements of work, and coordination between internal legal and finance groups for special projects
  • Lead the 12-month strategic planning cycle, develop in-year and next year PX goals and program roadmap
  • Create and drive connections within the larger operations UX community and company-wide UX community
  • 5+ years of demonstrated experience in business operations or program management in a fast-paced, entrepreneurial environment
  • 10+ years of demonstrated experience in business operations or program management in a fast-paced, entrepreneurial environment
  • Strong leader and team member
  • Strong verbal and written communication skills and the ability to interact with technical and non-technical global, cross-functional groups across multiple levels of the organization
  • Technically skilled in organizing and analyzing for accurate headcount forecasting and planning
  • Comfortable transitioning between big picture, strategic thinking and tactical, day-to-day planning and execution
  • Demonstrates leadership in the program management community, able to show invention and innovation on behalf of customers
  • Ability to work independently to define and contain complex problems, prioritize effectively, and deliver quickly
  • Consistent track record of inspiring change that's resulted in increased impact and efficiency for customers
  • Experience working across multiple time zones and cultures at a scaled business
  • High attention to detail and ability to distill complex ideas into clear guidance and communications (verbal and written)

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring's smart home security product line, as well as the Neighbors App, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Keywords: Amazon.com, Inc., Hawthorne , Senior UX Program Manager, Product Experience, Other , Hawthorne, California

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