Lead Manager
Company: Adriana's Insurance
Location: Irvine
Posted on: February 24, 2026
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Job Description:
Job Description Job Description Unlimited/ Uncapped Commission-
Your income is a direct result of your work ethics and sales
results. No cold calling- We provide a high volume of inbound leads
and walk in traffic. Career growth: The company fosters internal
growth, helping employees develop skills that can lead to
advancement opportunities within the organization (e.g., Team lead,
manager, or specialized role). Recognition: Join an environment
where hard work is recognized, appreciated, and rewarded.
Comprehensive benefits package including medical, dental, vision
and life insurance Paid time off to recharge and maintain a healthy
work-life balance Retirement Plan (401k) Performances bonus and
incentives: Whether you are in sales or administrative role, you
will have a real opportunity to earn bonuses and get recognized for
your results. Our Company: At Adriana’s insurance, we believe that
empowering our Team members is the key to our success. We invest in
our employees, offering training, career advancement opportunities,
and a culture that champions both personal and professional growth.
Our Philosophy is growing together! With over 30 years of success
and more than 40 offices across Southern California, we are
expanding and looking for motivated individuals to join our team.
Adriana's is seeking a Lead Manager that will be responsible for
overseeing the end-to-end lead management process for a multi-line
auto insurance brokerage. This role ensures all inbound and
outbound leads are properly distributed, tracked, and converted
while leading a high-performing call center team. The ideal
candidate is bilingual in English and Spanish, highly sales-driven,
customer-focused, and experienced in managing teams in a fast-paced
insurance or call center environment. Key Responsibilities Lead
Management & Performance Manage, monitor, and optimize all incoming
and outgoing leads across multiple lines of business (auto,
commercial, home, etc.). Ensure leads are accurately assigned,
followed up on, and worked in a timely manner. Track lead
conversion rates, sales performance, and team productivity. Work
closely with marketing and sales leadership to improve lead quality
and ROI. Call Center & Sales Leadership Lead, coach, and motivate a
team of sales agents to meet and exceed sales goals. Monitor calls
to ensure compliance, quality, and excellent customer service.
Develop and enforce call center best practices, scripts, and
workflows. Provide ongoing training, feedback, and performance
coaching. Customer Service Excellence Ensure a high level of
customer satisfaction throughout the sales and onboarding process.
Handle escalated customer concerns or complex sales situations.
Promote a customer-first culture while maintaining strong sales
performance. Reporting & Strategy Prepare and present daily,
weekly, and monthly performance reports. Identify trends, gaps, and
opportunities for improvement. Assist in developing sales
strategies, incentive programs, and process improvements.
Compliance & Process Management Ensure adherence to insurance
regulations, company policies, and call center compliance
standards. Maintain accurate CRM data and lead tracking systems.
Collaborate with underwriting and service teams to ensure smooth
policy issuance. Payrate: starting $70,000 yearly salary bonuses
Requirements Required Qualifications Proven experience in lead
management within an insurance brokerage or call center
environment. Strong background in auto insurance sales ; experience
with multiple lines of business preferred. Bilingual in English and
Spanish (required) . Minimum of 3 years of experience in a call
center leadership or management role . Demonstrated success in
sales performance and team leadership. Strong understanding of CRM
systems and lead distribution tools. Preferred Qualifications
Insurance license (Property & Casualty) or ability to obtain one.
Experience managing high-volume inbound and outbound leads.
Familiarity with compliance standards in insurance call centers.
Skills & Competencies Sales-driven with a strong customer service
mindset Excellent leadership and team-building skills Strong
communication and coaching abilities Data-driven and
results-oriented Ability to multitask and thrive in a fast-paced
environment High level of professionalism and accountability
Benefits 401(k) Dental insurance Health insurance Vision insurance
Vacation Paid Time Off Sick Time Discounts on Services & Products
On-the-job paid training to set you up for success
Keywords: Adriana's Insurance, Hawthorne , Lead Manager, Sales , Irvine, California
